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Welcome to the Alchemy Support Center

The Alchemy Support Centre is a support portal that allows you to create and track your support incidents using your web browser. Simple to use it provides a powerful and flexible solution for all your support requirements. Moreover, you will find technical papers, downloads for all Alchemy Software milestone releases and more.



Alchemy CATALYST 12.0

Catalyst 12 Latest hotfix build - Full installer (Build 12.3.274)

The full installer can be used to install or upgrade any Catalyst 12 installation. There is no requirement to uninstall and reinstall.
Release notes

 

Catalyst 12.3 SP3 - Full installer (Build 12.3.267)

The full installer can be used to install or upgrade any Catalyst 12 installation. There is no requirement to uninstall and reinstall.
Release notes

 

Catalyst 12.2 SP2 - Full installer (Build 12.2.166)

The full installer can be used to install or upgrade any Catalyst 12 installation. There is no requirement to uninstall and reinstall.
Release notes

 

Catalyst 12.1 SP1 - Full installer (Build 12.1.130)

The full installer can be used to install or upgrade any Catalyst 12 installation. There is no requirement to uninstall and reinstall.
Release notes

 

Catalyst 12.0 - Full installer (Build 12.0.089)

 

 

Alchemy CATALYST 11.0

Latest Hotfix build - Full installer (Build 11.3.260)

The full installer can be used to upgrade any Catalyst 11 installation. There is no requirement to uninstall and reinstall.
Release notes

 

Catalyst 11.03 SP3 - Full installer (Build 11.3.242)

The full installer can be used to upgrade any Catalyst 11 installation. There is no requirement to uninstall and reinstall.
Release notes

 

Catalyst 11.02 SP2 - Full installer (Build 11.2.197)

The full installer can be used to upgrade any Catalyst 11 installation. There is no requirement to uninstall and reinstall.
Release notes

 

Catalyst 11.0 SP1 (32bit) - Full installer (Build 11.1.132)

The full installer can be used to upgrade any Catalyst 11 installation. There is no requirement to uninstall and reinstall.
Release notes



Alchemy Network License Manager (ANLM)

This installer can update an installation of ANLM 3.1 without needing to uninstall. Not suitable with a 3.0 installation, uninstalling first is needed.

This installer can update an installation of ANLM 3.1 without needing to uninstall. Not suitable with a 3.0 installation, uninstalling first is needed.

Follow the Installation Instructions to install on a server and setup ANLM as a service. Please contact the Support Team (support@alchemysoftware.com) if you wish for us to assist with the installation. We will organise a time to install over a web meeting.

Alchemy CATALYST 10.0

Latest Hotfix build Patch installer (Build 100257)

Install the very latest Hotfix build (patch installer only) which contains all fixes and enhancements implemented since the last Service pack release. Patch installation instructions.

This patch installer can be applied to any build of Alchemy Catalyst 10.0 (32bit only).
Release notes


Catalyst 10.0 SP4 (32bit) - Full installer (Build 100256)

Catalyst 10.0 SP4 (64bit) - Full installer (Build 100256)

This build can be used to update any existing licensed edition of Catalyst 10 (64bit).
Uninstall Catalyst 10 (64bit) via Control Panel > Programs & Features
Install Catalyst 10 SP4 (64bit) by right clicking on Setup.exe and choose "Run as administrator"
Your license file will not be lost in this process.


Service Pack 4 Patch (Build 100256)

This patch installer can be applied to any build of Alchemy Catalyst 10.0 (32bit)
Release notes

Service Pack 3 Patch (Build 100245)

This patch installer can be applied to any build of Alchemy Catalyst 10.0 (32bit)
Release notes

Service Pack 2 Patch (Build 100217)

This patch installer can be applied to any build of Alchemy Catalyst 10.0 (32bit)
Release notes

Service Pack 1 Patch (Build 100164)

This patch installer can be applied to any build of Alchemy Catalyst 10.0 (32bit)
Release notes

 

Alchemy CATALYST 9.0

Catalyst 9.0 SP2 - Full installer (Build 9139)

Service Pack 2 Patch (Build 9139)

This patch installer can be applied to any build of Alchemy Catalyst 9.0
Release notes

Service Pack 1 Patch (Build 9111)

This patch installer can be applied to any build of Alchemy Catalyst 9.0
Release notes




Alchemy CATALYST 8.0

Catalyst 8.0 SP3 - Full installer (Build 8301)

Service Pack 3 Patch (Build 8301)

This patch installer can be applied to any build of Alchemy Catalyst 8.0
Release notes

Service Pack 2 Patch (Build 8212)

This patch installer can be applied to any build of Alchemy Catalyst 8.0
Release notes

Service Pack 1 Patch (Build 8108)

This patch installer can be applied to any build of Alchemy Catalyst 8.0




Alchemy PUBLISHER 3.0

Full installer (Build 3074)