Alchemy Support Services offers a comprehensive portfolio of focused services that support your deployment of Alchemy CATALYST within your organization. Powerful and easy to purchase, these services range from subscriptions for software updates to product support that delivers flexible solutions tailored to specific business needs

Our portfolio of paid support services includes:

• Product Support — An annual subscription service that provides direct access to Alchemy CATALYST experts via the phone and/or email to assist with installing and operating Alchemy CATALYST software, plus access to maintenance releases.
  
  
• Updates Subscriptions Service — An annual subscription service that provides direct access to Alchemy CATALYST experts, plus a pro-active delivery service for Alchemy product updates, maintenance releases, and patches.

Click here to find out more about our support portfolio.

If your organization has a current Support Contract you can avail of the following services:

Alchemy Support Center plus
Use your login acount name and password to do the following:-

• incident creation and tracking
• guaranteed response times
• searchable knowledge base
  
  

• Knowledge Base Articles for Catalyst
  These are a collection of frequently asked questions and white papers that you may find useful.
  
  
• Knowledge Base Articles for Publisher
  These are a collection of frequently asked questions and white papers that you may find useful.
  
  
• Non-priority based Email Support
  Contact the Alchemy Support Team. We will try to respond to you as soon as possible.
  

• Operating System being used.
• Version of Catalyst/Publisher being used.
• Build number from help | about box.
• Screenshots.
• Sample files.