Errors encountered during activation

 

 

 

Issue

Failed to decrypt license file.

Reason

One of the most common reason for Alchemy Catalyst to start unlicensed is the antivirus blocking the application, for example McAfee or BitDefender Internet Security antivirus. You may not be notified while the antivirus software has blocked Alchemy Catalyst.

Solution

Turn off antivirus software or uninstall.

For example in McAfee, you will need to add Catalyst.exe, Alchemy.exe and lmgrd.exe to "McAfee Host Intrusion Prevention", on the second tab Firewall Policy.
For each process, change in the Firewall Rule:

  • Action - to Permit
  • Protocol - to All IP Protocols.

 

 

Issue

Error -7: License file created successfully but failed to activate Catalyst! Please reboot your machine!

Reason

Using *.cert files requested for a different PC to activate your Alchemy Catalyst installation

Please note that you cannot activate your installation of Alchemy Catalyst with a *.cert file that was requested for a different PC.

Each *.cert file is bound by an installation ID so it can only be used to activate Alchemy Catalyst on the PC that it was requested from.

In this case you will need to send an activation request to info@alchemysoftware.com from the PC that you wish to activate Alchemy Catalyst on.

Using *.cert files that have already been used to activate your installation of Catalyst

You will not be able to activate Alchemy Catalyst using a *.cert file that you have previously activated Alchemy Catalyst with.

In this case you will need to send a new activation request to info@alchemysoftware.com and we will reply with a new *.cert file for you to activate Alchemy Catalyst on your machine.

Solution

To generate the activation request, go to Start menu > All programs > Alchemy Catalyst X > Activation > Activate Catalyst

 

 

Related topics

 

Products or Versions Affected

  • Alchemy CATALYST 7.0  to 12