Getting Help

For more information about using Alchemy CATALYST, please use the resources below:

The Alchemy CATALYST online help system uses WebHelp Pro as its output. This help system is designed to open in the default web browser.

Since the help system is retrieved from a server, the performance of the system depends on the speed of the internet connection. If necessary, the help system can be viewed offline instead of from the server (this feature is called "airplane help").

A good list of resources can make all the difference in terms of support, guidance, and inspiration. As the recognized leader in visual localization solutions, Alchemy Software Development leads the way by offering a list of helpful resources on our web site at www.alchemysoftware.ie.

All the latest user assistance resource information, (including books, periodicals, helpful Internet links, training, and more) is located here.

Another resource for the user is the Knowledge Base, an innovative and comprehensive online support resource that is constantly updated and open to all. This internet-based support service combines the knowledge and expertise of Alchemy Software customers, with the technical skills of our support team. This is located at http://www.alchemysoftware.ie/support/index.html. Online support resources of the Knowledge Base include:

FAQs: Finding solutions to issues is easy in this online source of technical support issues and answers. The Knowledge Base is a repository of constantly updated product troubleshooting tips, procedures, and frequently asked questions. Click here to access the Knowledge Base.
Forums: Forums are the place to go to find interactive, peer-to-peer support and networking, as well as technical expertise. Each forum is monitored by the technical support staff who can answer questions when peers cannot. No question goes unanswered in the forums.
Tips and Tricks: This is a constantly updated list of timesaving tips and tricks to help users get the most out of Alchemy CATALYST.

Alchemy CATALYST includes an online tutorial to help users get started with the basics of creating projects. Slect Help -Tutorials to begin the Tutorials section. Tutorials are designed for viewing in the HTML Help viewer (or Internet Explorer 4.x or later), or can be printed.

Alchemy CATALYST strives to produce the highest quality online help and printed documentation. All feedback is welcome, and comments can be sent to info@alchemysoftware.ie.

Please note that this email address is for feedback about user assistance only. All technical questions should be sent to support@alchemysoftware.ie.